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 AccountabilitY

You own your mistakes, apologize, and make amends. • Part of the BRAVING acronym for Trust.

Back-Channeling

Back-channeling is a term that describes a broad range of behaviors that all share in common not being direct or upfront with people. The opposite of back-channeling is upfront or direct communication. • Back-channeling includes sharing our reactions, emotions, or opinions with people before or after a meeting, rather than sharing them in the meeting. I think this is a terrible idea. I don’t think he knows what he’s talking about. In the meeting this afternoon, I’m going to suggest that we kill the project – will you support me? • Other terms for back-channeling include the meeting after the meeting, gossip, and the dirty yes (where I say “yes” to your face and then “no” behind your back). • The goal is to develop a culture where back-channeling stops because people have the courage to have hard conversations and refuse to participate in back-channeling

 

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